Questions Regarding Your Order (Scroll down for each question.)

  • How do you ship?  Do you have in-store pick up options, too?
  • What method of payment do you accept for orders?
  • What if there is an issue with my order?
  • Can I exchange shoes or return them? 

 
If you purchased Happy HoofWear™ shoes through one of our suppliers, the supplier’s return policies are applicable. 


How do you ship?  Do you have in-store pick up options, too?

Shipping is calculated using standard USPS Priority Mail (2 to 3 days) or USPS Express Mail (1 or 2 days) Flat Rate envelopes and boxes.  Each size flat rate box has a minimum and maximum number of horseshoes that will fit and you are charged according to the flat rate box or envelope that is appropriate for your order.  Shipments to Canada or any other International destination is currently limited to USPS Priority Mail International (6-12 days).

Customers who wish to pick up their order in person may do so at our office located at 1670 Stickney Point, Sarasota, Florida.  When checking out be sure to click the “pick up” option.  There is no shipping charge when a customer picks up their order at our store.

When placing an order on line, please double check the address where you would like your order shipped to ensure we have the correct shipping address, especially if it is different than the billing address. PLEASE NOTE:  If you refuse a shipment, you are still responsible for shipping costs.  

In most cases, your product will ship the next business day after your order is received.  We do not ship on holidays or on the weekends, however.

If you want to track your order, you are provided a tracking number for your Priority Shipping package.  Go to the postal service tracking website and enter your tracking number: https://tools.usps.com/go/TrackConfirmAction!input.action and you will learn the status of your order.

What method of payment do you accept for orders?

We accept Visa, MasterCard, American Express, and Discover. With prior approval, we will accept payment by check.  However, your order will not be shipped to you until your check is received and the funds have cleared our bank.  There will be a $20 service fee for any returned checks. Credit Card Payments are made in U.S. funds only and are processed by PayPal Pro.  We do not store or record your card information on our servers.  We take security seriously and have partnered with PayPal to provide automatic fraud screening and complete PCI compliance.

What if there is an issue with my order?

Please contact us, upon receipt of your order, if there is any issue (shortage, wrong product, etc.).  We ask that you review your invoice so that you can provide us with invoice/order number.  This allows us to help you expeditiously.  We hate mistakes, but if we made one, you have our promise that we will make it right as quickly as we possibly can.  You can track your order online, but if for some reason you do not receive your order in a timely manner and want to contact us, we are here to help.

You can post your concern regarding your order on our website at: http://www.happyhoofwear.com/content/66-contact-usor call 941-343-7087. 

Can I exchange shoes or return them?

You may exchange or return any unused, original condition shoes for another size or color (return shipping and handling not included). Any exchange or return must be made within 60 days.

Any request for exchange or return must have a return merchandise number which is provided by Happy HoofWear™.  Happy HoofWear™ will only accept returns of product purchased directly through our website.  Your return will be credited in the same manner as the payment was originally made.  You will be notified via email when your return is processed and credit issued.

To request a return authorization go to our website: www.happyhoofwear.com and sign in with your user name and password. (If you have forgotten your password, simply click "Forgot Your Password" at the sign in screen and a new one will be issued.)

  • Access the "Orders History" section of your account.
  • Select the order from which you want to exchange or return an item.
  • Select the product(s) that you want to exchange or return by checking the box next to item(s).
  • Once the form is complete, click on "Make an RMA slip", and Happy HoofWear™will respond to your request.
  • If you have any questions you can email us at webinfo@happyhoofwear.com or call us at 941-343-7087. 


If you purchased Happy HoofWear™ shoes through one of our suppliers, the supplier’s return policies are applicable.  Please contact that supplier for your return. If you are not able to get a resolution with the original retailer, contact Happy HoofWear™ for assistance as we are always here and happy to assist you.  The limit of liability is the price you paid for the shoes, and no consequential, special, indirect, direct or incidental damages are covered. Thanks for understanding.